Iceberg CRM
for Business Automation
Software to optimize the work of all departments in the company with a single flexible software solution.
CRM modules in Iceberg are key components of the software
Designed to optimize work processes. They play a crucial role in improving business automation processes and enhancing overall organizational efficiency.
Automation that runs operations
Iceberg CRM helps teams track work, coordinate staff, and automate routine actions across orders, reporting, and customer communication.
Proven Track Record
With over 3+ years of active operation across 3 cities, Iceberg CRM is built on real world experience.
Industry Expertise
Deep knowledge of service center workflows ensures every module solves real operational problems.
Unified Automation
From WhatsApp notifications to order timelines, reporting, and logistics coordination in one platform.
Complete control for your business
Customer Updates
WhatsApp integration sends automated updates about repair stages, diagnostics completion, pricing, and order status.
Order Tracking
Advanced order feed displays all activities by staff members with full transparency and accountability.
Reports & Analytics
Detailed reports on created and closed orders, financial summaries, and month-to-month comparisons.
Field Management
Mobile app for couriers and field technicians enables task assignment, location tracking, and real-time updates.
Core Platform Benefits
Full Process Control
Track every request from creation to completion with a transparent order timeline and activity history that cannot be deleted.
Less Manual Work
Automate routine actions like customer notifications, status updates, and workflow checkpoints.
Clear Team Accountability
Keep staff aligned with role-based actions, task assignments, and real-time updates across the order feed.
Data-Driven Decisions
Use built-in reporting and financial analytics to spot bottlenecks and improve operations with numbers you can trust.
Track the work of field employees
Iceberg CRM allows you to see the work of couriers and field employees in real time, record completed deliveries and account for received payments. All data is automatically included in financial reports, simplifying the control of expenses, income and settlements with employees.
Iceberg CRM automatically sends notifications to WhatsApp - to clients about order statuses, to employees about new tasks and changes. This speeds up communication, reduces the number of errors and improves the level of service without unnecessary calls.
Iceberg CRM provides a convenient mobile application that allows couriers, craftsmen and other field employees to receive tasks, mark statuses and transfer data directly from the site. All information is synchronized in real time, providing control and transparency of processes.
Ready to Experience Iceberg CRM?
Embark on a free demo today to explore and evaluate the benefits our system can bring to your business.
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